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Ordering Policy

Ordering and Shipping Terms

  • We accept money orders, cashiers checks, debit cards, Visa, MasterCard, Discover, and American Express.
  • Customers ordering by phone or web will be contacted with the total cost, including shipping (usually within 24 hours).
  • Orders made before 1:00pm Pacific Time will usually be shipped same day.
  • Pick-up orders are available at our retail location in Humboldt County . Please call 1 877 789-MILI (6454) for details.
  • Prices do not include shipping. Shipping costs are based on UPS ground rates.
  • Orders will be shipped UPS unless other arrangements are made prior to shipping.
  • All prices are subject to change without notice. (This rarely happens)
  • Cases of tubing and rod that require double boxing may incur a box charge.
  • Kilns shipping via freight may require a $25 crating fee. (We will do our best to avoid this charge)
  • Items returned with prior approval will be credited to your account. We do not provide cash refunds. Prior approval must be made within 24 hours of receipt.
  • Residents of California will be required to pay a 8.5% sales tax. Tax exempt customers must submit a signed resale certificate along with a copy of their Resale Permit prior to shipping. Call us at 1 877 789-MILI (6454) for details.

We appreciate your patronage. If you have any questions about our products or about lampworking in general, please give us a call. We are here to help.